By paying the fee for the opening and internal management of the conditions listed below and for the stipulation of the insurance policy, the following guarantees are provided:
- Access to a 24-hour operation centre for all types of assistance;
- Reimbursement of medical expenses up to the amount of € 8.000;
- Reimbursement for the loss of baggage up to the amount of € 1.000;
- Damage to third parties;
- Compensation, in the event of death following an accident, up to the amount of €100.000;
- Compensation, in case of permanent disability due to accident, up to the amount of € 100.000;
The amount of the basic obligatory contribution is € 160 for all destinations.
The amount of the optional contribution for the increase in reimbursements for healthcare expenses in the USA, Canada, South Africa, Singapore e China is: € 65 up to the amount of € 100.000.
Master Studies Worldwide Ltd. guarantees the reimbursement of the cost of the trip (registration fee excluded) in the case of those applicants that fail the academic year. Upon presentation of the relevant supporting documentation.
1. Registration Fee
All programs are subject to a registration fee, to be added to the published fees and equal to:
- € 170,00 for European destinations
- € 200,00 for all destinations in the USA, Canada, South Africa, Singapore and China.
The registration fee is not linked to the participation fee, therefore is NOT refundable.
2. Registration conditions
Registrations are to be made online and must be accompanied by the payment of a deposit equal to:
- € 700,00 for all European programmes
- € 900,00 for the USA, Canada, South Africa, Singapore and China.
If you wish to subscribe to the optional cancellation policies (€ 69) and / or guarantee against currency fluctuations (€ 90), the relative fees must be paid at the time of registration together with the advance single payment or the first instalment of the advance payment.
Applicants who register for their trip on the dates indicated by Special Offers can choose to divide the advance payment into two tranches:
- € 300 + € 400 for Europe namely € 300 (plus any fees for optional policies) + € 400 within 37 days from the first tranche.
- € 300 + € 600 for the USA, CANADA, SOUTH AFRICA, SINGAPORE and CHINA namely €300 (plus any fees for optional policies) + € 600 within 37 days from the first tranche.
For payments after advance payments, it will not be possible to insure the participant against cancellation costs and / or currency fluctuations. Applicants who register from February 16 onwards will be required to pay a one-off payment including the fees relating to the optional policies / guarantees. For enrolments made in the 30 days prior to the departure date, the full amount of the trip must be paid. Online registration must be made through the following link: https://www.masterstudiesltd.com/
3. Special Offers
Registrations by 23/12/2019
All those who register by 23-12-2019 can take advantage of the discounted amount highlighted in red shown in the table at the bottom of the page of their chosen centre, as well as a full refund, paid by Master Studies Worldwide Ltd in the case of cancellation of the trip, without any conditions, received NO LATER THAN 15/02/2020. For cancellations received from 16/02/2020 onwards, the conditions set out in article 23 of this regulation will be applied or the Unipol conditions stipulated at the time of purchasing an optional policy against cancellation costs. Special offers will be applied to all registration requests accompanied by a copy of the bank transfer of payment; the date of which validates the offer.
Registrations by 18/01/2020.
All those who register by 18-01-2020 can take advantage of the discounted amount highlighted in green shown in the table at the bottom of the page of their chosen centre, as well as the full refund, paid by the Master Studies Worldwide Ltd in the case of cancellation of the trip, without any conditions, received NO LATER THAN 15/02/2020. For cancellations received from 16/02/2020 onwards, the conditions set out in article 23 of this regulation will be applied or the Unipol conditions stipulated at the time of purchasing an optional policy against cancellation costs. Special offers will be applied to all registration requests accompanied by a copy of the bank transfer of payment; the date of which validates the offer.
Registrations by 15/02/2020.
All those who register by 15-02-2020 can take advantage of the discounted figure highlighted in blue shown in the table at the bottom of the page of their chosen centre. Special offers will be applied to all registration requests accompanied by a copy of the bank transfer of payment; the date of which validates the offer.
4. Payment Methods
Once the online application is made, the applicant will receive a full summary of their application to the email address provided during the application process. It will indicate a code to be used for the payment of the deposit. The generated code MUST BE entered as the reason for the bank transfer in order to validate the application. The coordinates for the bank transfer are as follows: The transfer order date confirms and validates any promotions.
5. Travel Contract
The travel contract will be deemed concluded upon receipt of the signed online registration application together with a copy of the deposit payment details and in accordance with the guidelines laid down in point 2 (Registration Method).
6. Balance Payment
The balance for the study holiday must be paid by bank transfer no later than 40 days before the departure date and in any case upon receipt of the statement of account. The statement of account will be sent by email together with the client code that MUST be included in the field ‘reason for the bank transfer’. All those who do comply with the balance transfer within the indicated time frame will lose the right to participate in the trip and will incur the application of penalties as set out in art. 23 of these regulations.
6 bis. Deferred Payment
During the registration process, the option of deferred payment can be requested for up to 60 days before departure by ticking the appropriate box on the registration form. Payments can be spread over 6, 10 or 12 instalments. Financing may be requested up to 60 days prior to departure. For terms and conditions, please read the Standard European Consumer Credit Information available at the Bari point of sale office. Deferred payment is only granted subject to the approval of the financial department. Please see Art 6 for details.
7. Prices include
- Transfers to and from airports abroad (unless otherwise stated)
- Economy class return trip (excluding airport taxes) for Great Britain, Ireland, Malta, France, Spain, Germany, Cyprus, The United States, Canada, South Africa, Singapore and China (unless otherwise stated) from Rome or Milan as stated in the centre details
- Accommodation in student residences or host families including full board (unless otherwise stated)
- Sports and recreational activities (unless otherwise stated)
- 15 hours per week of language lessons with qualified language teachers (unless otherwise stated)
- Excursions and recreational-cultural activities as per the program of the chosen centre
- Assistance by an Italian accompanying member of staff for the entire stay
- Use of textbooks or other teaching materials
- Certificate of attendance for the language course at the end of the stay
- Master Studies Worldwide Ltd rucksack
8. Prices do not include
- Enrolment fees € 170,00
- Obligatory accident/medical/baggage insurance policy fee, including processing charges € 160,00
- Optional Trip cancellation policy fee € 69,00
- Optional currency fluctuation policy fee € 90,00 (only for destinations in the United Kingdom)
For the USA, Canada, South Africa, Singapore and China:
- Registration fee € 200,00
- Obligatory accident/medical/baggage insurance policy fee, including processing charges € 160,00
- Optional Trip cancellation policy fee € 69,00
- Optional currency fluctuation policy fee € 90,00 (only the USA, Canada, South Africa, Singapore and China)
- Optional increased medical insurance to cap health care costs € 65,00
Also not included are:
- Supplements for the afternoon/evening programme of activities (see chosen centre).
- Supplements for optional activities/courses (in centres where applicable)
- Meals during transfers
- Inflight meals
- Transfers to and from Italian airports
- Costs relative to public transport
- Flight supplements for departures from airports different than those of Rome with Malta, Spain, Cyprus, the USA, Canada, South Africa, Singapore and China as destinations
- Flight supplements for departures from airports different than those of Milan for all other destinations.
- Airport taxes
Airport taxes are not included but determined by the airline at the time of booking and included in the final statement. The fees charged correspond to the exact cost applied by the individual airlines.
- Personal expenses and costs related to entry visas or similar (ESTA, ETA etc.)
- Anything not expressly mentioned.
Before departure, Master Studies Worldwide Ltd reserves the right to make changes to the stay for technical and organizational reasons, giving written notice of the type of change and any price change. Master Studies Worldwide Ltd also reserves the right to cancel the trip, at any time before departure, if the minimum number of participants is not reached, with no other obligation than the reimbursement of the fees paid. As an alternative to reimbursement, the participant will be able to evaluate replacement travel solutions, based on availability at the time of the change, accepting the program and the price as per the catalogue of the new chosen centre. Master Studies Worldwide Ltd also reserves the right to replace the chosen college with another structure of equal price and quality, should the chosen college prove to be unsuitable for safety or technical-organizational reasons. If, on the other hand, the failure to carry out the stay was caused by reasons of force majeure, such as wars, strikes, epidemics, cessation of Government, terrorist acts, etc., only expenditure actually incurred will be deducted (air ticket, registration fee, costs for issuing insurance policies, any compensation requested by foreign correspondents, etc.). The organizer who cancels will return to the consumer the sum paid only if the organizer cancels for reasons other than: force majeure, unforeseeable circumstances, failure to reach the minimum number of participants, failure to accept any alternative package of equal or higher value by the participant, failure to pay the balance within 40 days before departure.
10. Penalty for a change of stay
The participant who, for personal reasons, should request a change of location or move to another group other than the one previously booked, will be subject to a penalty of € 100.00. In addition, any difference in price between the two structures and any flight penalties in the case of tickets that have already been issued.
11. Transfers from and to airports abroad
Participants travelling in groups must make the transfer to and from airports abroad with the same group. The costs of transfer to and from foreign airports for the outward and early return of the participant for personal and / or technical reasons are borne by the participant.
Participants engaging in group travel must make the return trip with the same group. An unused one-way or return journey will not be refunded. Travel expenses with an advance or postponed return with respect to the group for personal reasons are the responsibility of the person concerned. All passengers are requested to comply with the airline’s directives regarding the weight and size of their baggage. Any excess weight must be paid at the airport by the participant and is not refundable. The weight and dimensions allowed by the companies will be stated on the travel program.
13. Flight supplements from other airports
For departures from airports other than Milan to England, Scotland, Ireland, France and Germany or Rome to the USA / Canada, South Africa, Singapore, China, Malta, Spain and Cyprus, flight supplements to be added to the participation fee are shown on page. 96. Airport taxes are determined by the airline at the time of booking and included in the final statement of balance.
The responsibility of the organizing company towards travellers and their belongings cannot under any circumstances exceed the limits set by the laws in force. The organizing company cannot be held responsible for any expenses or charges deriving from unavoidable, unforeseeable circumstances (strikes, bad weather, quarantine, wars) or from fortuitous and / or force majeure (epidemics and terrorist acts, etc.), as well as by thoughtless acts of vandalism carried out by the participant.
15. Dates of stay
The dates indicated in our programs may be subject to change due to flight changes. The precise departure date will be communicated to each participant in a detailed travel itinerary approximately 10 days before departure. The dates of the stays can be postponed for one or more days so participants are therefore invited not to make any commitments that cannot be postponed for the period immediately preceding and following the departure and return dates.
Fees and surcharges are established based on the cost of foreign services such as transport, fuel, airport fees and exchange rates applied to the packages in question and calculated on the average of the exchange rates: GBP 0.90; USD 1.13; CAD 1.47; SGD 1.50. By sending the account statement by e-mail, any increase in price will be determined based on currency exchange rate fluctuations. In the event of an increase in the cost of the trip greater than 8% of the price in its original amount, the participant will have the right to withdraw from the contract without any charge. The participant can protect themselves from the aforementioned changes, more than likely in the current political and economic context, by requesting (at the time of registration) the optional insurance guarantee against currency fluctuation. (€ 90.00).
17. Duration of the stays
Stays are generally 14 nights / 15 days and 21 nights / 22 days (except if stated otherwise). The trip (round trip) is an integral part of the stay. The days of stay not allocated exclusively for personal needs e.g. departures or arrivals if different from the group are not refundable. If the trip is on a weekday, any missed lessons will be recovered depending on the availability of the schools. If one of the lesson days coincides with a national holiday in the host country, the recovery of the lesson hours cannot be recovered.
18. Request for extension of the stay
The group may also be requested to extend the stay by an additional day which carries an individual supplement of € 80.00 in Europe and € 100 in the USA, Canada, South Africa, Singapore and China.
19. Documents for border crossing
For all EU countries, either a valid identity card or passport is required for border crossing. ATTENTION: any documents that are excessively worn, laminated or with extensions may not be accepted. For group departures minors under the age of 14 must also include in addition to their identity document details of the person accompanying them in the form of written authority obtained from the local Police authorities. This form is mandatory for border crossing. Original documents must be presented at the border photocopies are not accepted.
For individual departures, children under the age of 14 will be required to submit at the border, together with a valid travel document, a declaration form (available from the local Police authority)entrusting custody of the unaccompanied minor to the airline (at the expense of the participant). Documents should be taken to the airport in original format and not photocopies. For non-EU countries, an optically readable passport with a digital photo is required. For travel to the USA, you must register at https://esta.cbp.dhs.gov/ as part of the Visa-Free Travel program.
Please be aware that registration is mandatory, and confirmation must be printed and attached to your passport. For more information, see page 72 of the catalogue. For more information about U.S. visa policies, visit Http:// italy.usembassy.gov or http://milan. usconsulate.gov under Visa/Visas. Passengers travelling to Canada must take the Electronic Travel Authorization (ETA) form with their passport. To register simply visit the following website: http://www.cic.gc.ca/english/visit/eta-start-it.asp and fill out the online form. The service carries a cost of about 7 CAD.
Please note: Passengers travelling to Beijing must take their visa to the airport, along with their passport. For more information on visas, please refer to the Chinese Visa Office: https://bio.visaforchina.org/ROM2_EN/. Costs range from 130 to 180 Euros plus additional expenses imposed by intermediary agencies. The tourist visa to Singapore is not required for stays of less than ninety days.
N.B. Passports must be valid for no less than six months from the date of arrival in the country.
THIS PROCEDURE IS OBBLIGATORY.
For passengers residing in Italy, but not born in Italy, their Identification documents must be approved by the relevant embassy. The participant must go in good time (we recommended immediately after confirmation of registration) to the Consulate/Embassy of competence to verify the procedure for travel abroad to their chosen destination.
Master Studies Worldwide Ltd does not take any responsibility for any problems caused by incorrect documentation at the time of departure or denied visas.
Any complaint regarding the stay must be notified by the customer without delay, so that the organizer, the local representative and the accompanying member of staff will be able to remedy it promptly. The customer may also reiterate their complaint no later than 10 business days from the date of return.
Waivers must be sent and received by e-mail to the e-mail address of the dedicated office responsible for processing the client’s waiver. For Southern Italy, firstname.lastname@example.org, for Northern Italy, email@example.com and central Italy, firstname.lastname@example.org. It is also advisable to follow up the email with a confirmation call to the respective office dealing with the request. Any participant revoking the contract before departure will incur the following penalties: for waivers received up to 30 days before departure, 50% of the participation fee. For waivers received after that period, 100% of the participation fee. The participation fee is the price published in the catalogue, excluding taxes and surcharges. The registration fee, as well as any other optional insurance policies, are NOT refundable, along with costs associated with flights and the services provided by foreign suppliers.
For those having taken out the optional Unipol cancellation policy insurance of 69 euros, at the time of registration and who have already paid any penalties due to the tour operator, will be able to claim against the insurance policy in line with the conditions outlined in the policy itself.
Under no circumstances can a refund be given for those who fail to show up on the day of departure, without prior notice. Furthermore, no refund can be given to those who are unable to make the trip due to a lack of or incorrect travel documents.
Master Studies Worldwide Ltd cannot give refunds for participants repatriated as a result of a breach of the terms and conditions laid down in the Master Studies Worldwide Ltd Regulations. This also includes violation of the law of the host country and infringement of the host school’s regulations.
Refunds cannot be given to students who as a result of unacceptable behaviour towards the school, host family, teachers or classmates, are removed from the school programme and repatriated. The same conditions apply to any student caught stealing; who will be prosecuted under the laws of the host country and will be immediately repatriated at their own expense.
Master Studies Worldwide Ltd reminds you that smoking, and the use or possession of drugs and alcohol is strictly forbidden in all colleges, host families and university residences.
Any student found using or in the possession of drugs or alcohol will face disciplinary procedures, suspension of the stay and immediate repatriation. Any additional costs incurred as a result of this are borne by the participant. All requests to cancel Trinity and TIE exams received after 20/05/2020 are non-refundable.
Any refunds will be made from September onwards.
23. Early re-entry
The participant who, for compassionate reasons, illness, or personal motives requires an early return, is not entitled to a refund for the remainder of the stay. Any additional costs incurred as a result of this are borne by the participant.
24.Changes to host family
The selection of host families is entrusted to our team of local staff and requires students to demonstrate a flexible approach toward new habits, foods and schedules, which are sometimes very different from those in Italy.
The idea of homestay involves staying in host accommodation, in families that do not always correspond to the classic Italian family model. Your Hosts can be single-parent families, i.e. one adult and one child or an elderly or childless couple, or even singles who want to animate their home by hosting students, regardless of their religion, sexual orientation, political beliefs or working background.
All host families are subject to police checks and certified to host foreign students. The number of host families per centre is limited.
Students can be accommodated in double/triple/quad rooms depending on the availability of the hosting school, the client’s preferences regarding pairings will be taken into consideration only as far as is possible. It is also not possible to guarantee the number of Italian students per host family.
Master Studies Worldwide Ltd, in the event of a request from the participant to change host family, will firstly and where possible, request the opinion of the accompanying member of staff to justify the reason for the request. After consulting the Local Host Family organiser of the hosting school and checking the availability of any replacement families the participant will be offered an alternative solution. Further exchange requests related to subjective incompatibilities will result in an early return with all expenses borne by the participant and without the possibility of any refund for the outstanding period of the stay. In the case of unavailability of replacement families, the participant will move into the college/residence with the rest of the group. If the participant requests a change of accommodation from family to college/residence, then they will have to pay the difference between the cost of the host family and that of the college/residence, to the amount of 150.00 euros per week as recognition to the host family as a penalty
25. Conduct of participants
If the participant displays conduct contrary to the measures of fairness and civility, or fails to conform to local customs, then Master Studies Worldwide Ltd has the right to terminate the contract and repatriate the participant at the latter’s expense. Participants will be held accountable for any damage the organizer suffers as a result of their failure to comply to the regulations. The participant is required to pay the security deposit required by the college/hotel/residence of their preselected centre. As listed for each centre in the catalogue.
26. Editorial office and dissemination of programmes
In accordance with current legislation, Master Studies Worldwide Ltd programmes are designed to provide the public with correct and comprehensive information, which contains the length of stay, location, college description, price, terms and conditions waivers and the amount of any eventual penalties. The information provided may contain errors. No right of recourse can be applied to the information resulting from this catalogue/publication.